Last Updated: 1 June 2026
Quick Summary: 916kis collects your data to operate our services properly, protect your account, and comply with legal requirements. We do not sell your data. You may request access to or deletion of your data at any time.

1Introduction and Scope of This Privacy Policy

This Privacy Policy describes 916kis's commitment to protecting your personal information and sets out how this platform collects, uses, stores, discloses, and safeguards the data you provide to us when using 916kis services.

This document applies to all users who access the 916kis website, register a member account, make a deposit, play games in the 916kis Game Lobby, or interact with any services we offer — whether via desktop web browser or mobile device.

By using the 916kis platform, you agree that your personal data will be processed in accordance with this Privacy Policy. If you do not agree with any aspect of this policy, please stop using the platform and contact our support team for assistance with closing your account and requesting deletion of your data.

916kis is committed to complying with applicable data protection laws and the highest industry standards in managing users' personal data. We periodically review our privacy practices to ensure they remain relevant, effective, and aligned with the latest data protection requirements.

2Types of Personal Data We Collect

916kis collects the personal data necessary to provide safe, fair, and responsible services. The following table outlines the types of data collected and their respective purposes:

Data Category Examples of Information Purpose of Collection
Identity Data Full name, date of birth, identification card number, gender Identity verification (KYC), fraud prevention, legal compliance
Contact Data Email address, phone number, residential address Account communications, notifications, customer support
Financial Data Bank account details, deposit and withdrawal history Payment processing, anti-money laundering (AML) prevention
Technical Data IP address, device type, browser, operating system Account security, suspicious activity detection
Usage Data Game history, session duration, login frequency Service improvement, responsible gaming, internal analytics
Communication Data Support chat records, inbound and outbound emails Complaint resolution, service quality control
Note: We do not collect sensitive data such as health information, political views, or religious beliefs unless specifically required by applicable law.

3How We Use Your Personal Data

916kis uses collected personal data solely for legitimate and reasonable purposes in the context of providing our online gaming platform services. The following are the primary purposes for which your data is used:

  • Account management: Creating, verifying, and maintaining your member account, including the KYC identity verification process required before your first withdrawal is approved;
  • Transaction processing: Securely processing fund deposits and withdrawals via supported payment methods including FPX, Touch 'n Go eWallet, and GrabPay;
  • Security and fraud prevention: Detecting and investigating suspicious activity, preventing unauthorised access, and protecting the integrity of the platform;
  • Legal compliance: Meeting anti-money laundering (AML) compliance requirements, identity verification, and reporting obligations to relevant authorities when required;
  • Customer support: Responding to enquiries, resolving complaints, and providing technical assistance to members;
  • Service improvement: Analysing aggregated usage patterns to improve user experience, platform performance, and game offerings;
  • Marketing communications: Sending promotional information, bonuses, and special offers to members who have consented to receive such communications — you may opt out of marketing communications at any time.

916kis will not use your data for any other purposes not mentioned above without obtaining your prior consent, unless required by law.

4Data Sharing and Disclosure to Third Parties

916kis does not sell, rent, or trade members' personal data to any third party for their own marketing purposes. However, in the course of platform operations, there are limited situations where data may need to be shared with certain parties:

  • Payment service providers: Required transaction information is shared with legitimate payment gateway providers to securely process your deposits and withdrawals;
  • Game software providers: Minimum technical data required to run games is shared with third-party game software providers integrated within the 916kis platform;
  • Legal authorities: 916kis will disclose required data to investigative authorities, regulatory bodies, or courts when mandated by a valid court order or applicable law;
  • Identity verification services: Identity information is shared with approved third-party verification services for KYC and fraud prevention purposes;
  • Business transfers: In the event of a merger, acquisition, or sale of 916kis assets, member data may be transferred to the successor entity — you will be notified before this takes place.

All third parties that receive 916kis member data are bound by strict data protection agreements and are required to use such data solely for the purposes specified in their agreement with 916kis.

5Cookies, Tracking Technologies and Analytics

916kis uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small files stored in your browser that help the platform remember your preferences and improve the overall functionality of the website.

Types of cookies used by 916kis:

  • Essential cookies: Required for core platform functions such as maintaining login sessions and account security. These cookies cannot be disabled without affecting platform functionality;
  • Performance cookies: Collecting information about how you use the platform — pages visited, time spent, and any errors encountered — to help us improve website performance;
  • Functional cookies: Saving your preferences such as language, display settings, and login information to provide a more personalised experience;
  • Analytics cookies: Used to understand aggregate usage patterns for the purpose of service improvement and better user experience design.

You can manage or delete cookies through your browser settings at any time. However, disabling certain cookies may affect the functionality of the 916kis platform and your overall gaming experience.

6Data Security Measures We Practise

The personal data security of our members is 916kis's top priority. We implement multiple layers of technical and organisational safeguards to ensure your data remains protected at all times:

  • 256-bit SSL Encryption: All communications between your device and the 916kis servers are encrypted using the latest TLS protocol, ensuring that transmitted data cannot be intercepted by unauthorised parties;
  • Two-factor authentication (2FA): Members are encouraged to enable two-factor authentication for an additional layer of security when logging in to their 916kis account;
  • 24/7 security monitoring: The 916kis security team continuously monitors systems to promptly detect and address any security threats;
  • Internal access controls: Access to members' personal data is restricted to staff who require that information only, and all access is logged and audited on a regular basis;
  • Regular security testing: 916kis conducts regular penetration testing and security audits to identify and address any system vulnerabilities before they can be exploited.
Reminder: While 916kis takes all reasonable measures to protect your data, no security system can guarantee 100% absolute protection. You also play an important role by keeping your password confidential and never sharing your login credentials with anyone.

7Data Retention Period

916kis retains members' personal data for as long as your account is active or as long as necessary to provide the requested services. After account closure, the data retention period depends on applicable legal and operational requirements:

  • Financial transaction data: Retained for a minimum of seven (7) years from the transaction date to comply with financial reporting and AML compliance requirements;
  • Identity verification data (KYC): Retained for a minimum of five (5) years after account closure or the date of the last transaction, whichever is later;
  • Support communication data: Customer support interaction records are retained for three (3) years for quality control and dispute resolution purposes;
  • Technical data and logs: System logs and technical data are retained for ninety (90) days unless a longer period is required for active security investigation purposes.

Once the designated retention period has ended, your personal data will be securely deleted or anonymised so that it can no longer be linked to your identity.

8Your Rights Regarding Personal Data

As a 916kis member, you have the following rights regarding your personal data. To exercise any of these rights, please contact the 916kis support team via live chat or email:

Right of Access

You have the right to request a copy of the personal data we hold about you. 916kis will provide that information within 30 days of receiving your request.

Right to Rectification

If you find that the personal data we hold is inaccurate or incomplete, you have the right to request an immediate correction. We will update the information within a reasonable timeframe.

Right to Erasure ("Right to be Forgotten")

You may request deletion of your personal data under certain circumstances, such as when the data is no longer needed for its original purpose. However, such requests may be subject to legal retention obligations that prevent immediate deletion.

Right to Restrict Processing

In certain situations, you have the right to request that we temporarily restrict the processing of your personal data, for example while you are disputing the accuracy of that data.

Right to Data Portability

You have the right to receive the personal data you provided to us in a structured, machine-readable format, and to transfer it to another data controller if desired.

Right to Object

You have the right to object to the processing of your personal data for direct marketing purposes at any time. We will stop using your data for that purpose immediately upon receiving your request.

9International Data Transfers

In the context of 916kis's global platform operations, your personal data may be transferred to, stored in, or processed in countries outside Malaysia. This includes servers operated by approved cloud service providers and technology partners of 916kis.

916kis ensures that any international data transfer is carried out with adequate safeguards through the following mechanisms:

  • Standard data transfer agreements that comply with applicable data protection requirements;
  • A thorough assessment of the data protection standards in the recipient country is conducted before any transfer is approved;
  • Additional technical measures such as end-to-end encryption for highly sensitive data.

By using the 916kis platform, you consent to data transfers as described in this section, subject to all the safeguards stated herein.

10Child Protection

The 916kis platform is exclusively for individuals aged 18 and above. 916kis does not intentionally collect or process personal data from individuals under the age of 18.

Should we find that personal data of a child has been collected without our knowledge, we will take immediate steps to delete such information and close the associated account. If you have reason to believe that a child has provided personal data to 916kis, please contact our support team immediately.

11Amendments to This Privacy Policy

916kis reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or service improvements. Whenever this Privacy Policy is amended, we will:

  • Updating the "Last Updated" date at the top of this document;
  • Publishing notice of significant changes on the 916kis home page within a reasonable period before the amendments take effect;
  • Sending email notifications to registered members when changes made are material and affect their privacy rights.

Your continued use of the 916kis platform after the effective date of any amendments constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

12Contact Us About Privacy

If you have any questions, concerns, or wish to exercise your personal data rights, the 916kis privacy team is ready to assist you through the following channels:

  • Live Chat: Available 24 hours a day, 7 days a week via the chat icon on the 916kis platform — the fastest way to get a response;
  • Privacy Email: [email protected] — for official requests relating to personal data access, correction, or deletion;
  • FAQ Page: Visit 916kis FAQ page for quick answers to the most frequently asked privacy questions.

We aim to respond to all privacy-related enquiries within 72 business hours. For requests requiring more in-depth investigation, such as comprehensive data access requests, the response period may be up to 30 calendar days.

916kis Commitment: Your privacy is our priority. Every request relating to personal data is handled with care, professionalism, and within the designated timeframe. We are here to ensure you feel safe and comfortable using the 916kis platform.